Return & Exchange Policy

Effective Date: 17-09-2025

At Areej Al Arab (owned and operated by Al Tasheer Mena Company), customer satisfaction is our top priority. We aim to provide you with high-quality products and smooth service. If for any reason you are not fully satisfied with your purchase, you may return or exchange eligible products in accordance with the policy below.

1. How can I return an item?

If you received:

• A defective or damaged item,
• An item different from what you ordered, or
• A product that does not meet your expectations (as per our eligibility rules),

please contact our customer service team within the specified return period to initiate the return process:

📧 support@areejalarab.online
📧 info@areejalarab.online

Once your request is confirmed, our courier partner will be scheduled to collect the item from your location.

2. Return Notice Period

• You must notify us of your return request within 24 hours of receiving your order.
• The product must be:
  • Unused,
  • In its original condition,
  • With all labels intact, and
  • In the original packaging (undamaged).

❌ Please note that makeup, skincare, and personal care products cannot be returned or exchanged once opened or used, in compliance with Saudi health and hygiene regulations.

3. Refunds

We provide refunds in the following cases:

• If the product arrives damaged during shipping, or
• If the product received is different from what was ordered.

You may choose between two refund methods:

Method: Original Payment Method

• Refunds will be issued back to the same payment method used at purchase.
  • Credit/Debit Cards: Refunded to the same card.
  • Tabby/Tamara: Refunded via the respective service.
• Refund processing time: 10–14 working days (depending on your bank or payment provider).

⚠ Delivery fees are non-refundable.

4. Exchanges

• If you prefer an exchange instead of a refund, we will arrange a replacement for you at no extra cost (for eligible cases).
• The courier will collect the original item within 2 working days of your request.

5. Processing Time

• Once the item is collected and inspected, a refund or exchange will be processed.
• Refund vouchers are typically issued within 48 hours of receiving the returned item.

6. Order Cancellation

• Orders can be cancelled before shipping by contacting us immediately at:
  📧 support@areejalarab.online / info@areejalarab.online
• If the order has already been shipped, cancellation will not be possible. In such cases, you may request a return after receiving the order (as per the rules above).

⚠ If you refuse to receive your order or fail to respond to the courier, your account may be restricted from using Cash on Delivery (COD) for future purchases.

7. Quality Check for Fragrances

If you face issues related to the fragrance quality or longevity, the product may be returned to us for inspection.

• If a quality issue is confirmed, we will issue a refund or exchange.
• If no issue is detected, the item will be shipped back to you, and no refund will be issued.

8. Contact Us

For returns, exchanges, or inquiries, please contact our support team:

Al Tasheer Mena Company
📧 support@areejalarab.online
📧 info@areejalarab.online
🌐 www.areejalarab.online