{"id":7226,"date":"2025-09-19T07:46:24","date_gmt":"2025-09-19T04:46:24","guid":{"rendered":"https:\/\/areejalarab.online\/?page_id=7226"},"modified":"2025-09-19T08:48:39","modified_gmt":"2025-09-19T05:48:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/areejalarab.online\/ar\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7226\" class=\"elementor elementor-7226\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ff509 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"a6ff509\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a266cbc e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"a266cbc\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61ea6cc e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"61ea6cc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d23b219 elementor-widget elementor-widget-ecomus-heading\" data-id=\"d23b219\" data-element_type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t\ud83d\udecd\ufe0f Areej Al Arab \u2013 FAQ &amp; Policies\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ee827 elementor-widget elementor-widget-text-editor\" data-id=\"f8ee827\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We want your shopping experience with <strong>Areej Al Arab (Al Tasheer Mena Company)<\/strong> to be simple, transparent, and worry-free. Below are answers to the most common questions about shopping with us.<\/p><ol><li><strong> General Terms &amp; Conditions<\/strong><\/li><\/ol><p><strong>Q1. Who operates Areej Al Arab?<\/strong><br \/>Areej Al Arab is operated by <strong>Al Tasheer Mena Company<\/strong>, based in Saudi Arabia.<\/p><p><strong>Q2. Who can shop on Areej Al Arab?<\/strong><br \/>Anyone aged <strong>18 or older<\/strong> with a valid shipping address can place an order.<\/p><p><strong>Q3. Are product prices inclusive of VAT?<\/strong><br \/>Yes, all prices include VAT (if applicable). Shipping charges are shown separately at checkout.<\/p><p><strong>Q4. Can prices or promotions change?<\/strong><br \/>Yes, promotions, discounts, or prices may change without prior notice.<\/p><ol start=\"2\"><li><strong> Ordering<\/strong><\/li><\/ol><p><strong>Q5. How do I place an order?<\/strong><br \/>Simply browse our website <a href=\"https:\/\/areejalarab.online\/ar\/\">www.areejalarab.online<\/a>, add items to your cart, and checkout securely.<\/p><p><strong>Q6. How do I know my order is confirmed?<\/strong><br \/>You\u2019ll receive an <strong>order confirmation email\/SMS<\/strong> once your payment is processed.<\/p><p><strong>Q7. Can I cancel my order?<\/strong><\/p><ul><li>If your order is <strong>not yet shipped<\/strong>, you can cancel by emailing <a href=\"mailto:support@areejalarab.online\"><strong>support@areejalarab.online<\/strong><\/a>.<\/li><li>If already shipped, you cannot cancel but may return after delivery (see Return Policy).<\/li><\/ul><ol start=\"3\"><li><strong> Shipping &amp; Delivery<\/strong><\/li><\/ol><p><strong>Q8. Where do you deliver?<\/strong><br \/>We deliver <strong>across Saudi Arabia<\/strong> and selected international destinations future.<\/p><p><strong>Q9. How long does delivery take?<\/strong><\/p><ul><li>Within KSA: <strong>2\u20135 working days<\/strong><\/li><\/ul><p><strong>Q10. What are the shipping charges?<\/strong><br \/>Shipping charges depend on your delivery location and will be shown at checkout.<\/p><p><strong>Q11. What if my package is delayed?<\/strong><br \/>We\u2019ll notify you of any delay and provide tracking details.<\/p><ol start=\"4\"><li><strong> Payments<\/strong><\/li><\/ol><p><strong>Q12. What payment methods are accepted?<\/strong><\/p><ul><li>Credit\/Debit Cards (Visa, MasterCard, Mada)<\/li><li>Tabby \/ Tamara (Buy Now, Pay Later)<\/li><li>Cash on Delivery (COD) \u2013 available only in KSA<\/li><\/ul><p><strong>Q13. Is Cash on Delivery always available?<\/strong><br \/>COD is available only for certain orders. Repeated refusal to accept COD orders may restrict future COD usage.<\/p><ol start=\"5\"><li><strong> Returns &amp; Exchanges<\/strong><\/li><\/ol><p><strong>Q14. What items can I return?<\/strong><br \/>You may return products if they are:<\/p><ul><li>Damaged\/defective,<\/li><li>Wrong item shipped, or<\/li><li>Not as described.<\/li><\/ul><p><strong>Q15. What items cannot be returned?<\/strong><\/p><ul><li>Opened\/used makeup, skincare, and personal care items<\/li><li>Items without original packaging\/labels<\/li><li>Sale\/clearance items (unless defective)<\/li><\/ul><p><strong>Q16. How do I request a return?<\/strong><br \/>Contact us within <strong>24 hours<\/strong> of receiving your order:<br \/>\ud83d\udce7 <a href=\"mailto:support@areejalarab.online\">support@areejalarab.online<\/a><\/p><p>Our courier will collect the item from you.<\/p><p><strong>Q17. Do I get a refund or exchange?<\/strong><br \/>You can choose:<\/p><ul><li><strong>Refund<\/strong> \u2192 to your original payment method (10\u201314 working days)<\/li><li><strong>Store Credit<\/strong> \u2192 instant voucher for your next order<\/li><li><strong>Exchange<\/strong> \u2192 replacement item at no extra cost<\/li><\/ul><p><strong>Q18. Are delivery charges refundable?<\/strong><br \/>No, shipping\/delivery charges are <strong>non-refundable<\/strong>.<\/p><ol start=\"6\"><li><strong> Perfume &amp; Fragrance Policy<\/strong><\/li><\/ol><p><strong>Q19. Can I return perfumes?<\/strong><br \/>Yes, but only if there is a <strong>quality issue<\/strong> (e.g., broken bottle, damaged packaging, or proven authenticity problem).<\/p><p><strong>Q20. What if I don\u2019t like the fragrance?<\/strong><br \/>Fragrance preference is subjective. If unopened, perfumes may be returned within 24 hours. If opened and used, they cannot be returned unless defective.<\/p><ol start=\"7\"><li><strong> Refunds<\/strong><\/li><\/ol><p><strong>Q21. How long does a refund take?<\/strong><\/p><ul><li>Bank\/Card \u2192 <strong>10\u201314 working days<\/strong><\/li><li>Tabby\/Tamara \u2192 as per their terms<\/li><li>Store Credit \u2192 issued within <strong>48 hours<\/strong><\/li><\/ul><p><strong>Q22. How will I know my refund is processed?<\/strong><br \/>You\u2019ll receive an email confirmation once your refund or credit voucher is issued.<\/p><ol start=\"8\"><li><strong> Customer Support<\/strong><\/li><\/ol><p><strong>Q23. How can I contact you?<\/strong><br \/>\ud83d\udce7 <a href=\"mailto:support@areejalarab.online\">support@areejalarab.online<\/a><br \/>\ud83d\udce7 <a href=\"mailto:info@areejalarab.online\">info@areejalarab.online<\/a><br \/>\ud83c\udf10 <a href=\"https:\/\/areejalarab.online\/ar\/\">www.areejalarab.online<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ff0430 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"1ff0430\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udecd\ufe0f Areej Al Arab \u2013 FAQ &amp; Policies We want your shopping experience with Areej Al Arab (Al Tasheer Mena Company) to be simple, transparent, and worry-free. Below are answers to the most common questions about shopping with us. General Terms &amp; Conditions Q1. Who operates Areej Al Arab?Areej Al Arab is operated by Al [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7226","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages\/7226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/comments?post=7226"}],"version-history":[{"count":19,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages\/7226\/revisions"}],"predecessor-version":[{"id":7258,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages\/7226\/revisions\/7258"}],"wp:attachment":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/media?parent=7226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}