{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2025-09-19T08:53:48","modified_gmt":"2025-09-19T05:53:48","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/areejalarab.online\/ar\/return-exchange-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ee3b70b e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"3ee3b70b\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92c2660 elementor-widget elementor-widget-ecomus-heading\" data-id=\"92c2660\" data-element_type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tReturn &amp; Exchange Policy \u2013 Areej Al Arab\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective Date:<\/strong> 17-09-2025<\/p><p>At <strong>Areej Al Arab<\/strong> (owned and operated by <strong>Al Tasheer Mena Company<\/strong>), customer satisfaction is our top priority. We aim to provide you with high-quality products and smooth service. If for any reason you are not fully satisfied with your purchase, you may return or exchange eligible products in accordance with the policy below.<\/p><ol><li><strong> How can I return an item?<\/strong><\/li><\/ol><p>If you received:<\/p><ul><li>A defective or damaged item,<\/li><li>An item different from what you ordered, or<\/li><li>A product that does not meet your expectations (as per our eligibility rules),<\/li><\/ul><p>please contact our customer service team within the specified return period to initiate the return process:<\/p><p>\ud83d\udce7 <a href=\"mailto:support@areejalarab.online\"><strong>support@areejalarab.online<\/strong><\/a><br \/>\ud83d\udce7 <a href=\"mailto:info@areejalarab.online\"><strong>info@areejalarab.online<\/strong><\/a><\/p><p>Once your request is confirmed, our courier partner will be scheduled to collect the item from your location.<\/p><ol start=\"2\"><li><strong> Return Notice Period<\/strong><\/li><\/ol><ul><li>You must notify us of your return request within <strong>24 hours<\/strong> of receiving your order.<\/li><li>The product must be:<ul><li>Unused,<\/li><li>In its original condition,<\/li><li>With all labels intact, and<\/li><li>In the original packaging (undamaged).<\/li><\/ul><\/li><\/ul><p>\u274c Please note that <strong>makeup, skincare, and personal care products<\/strong> cannot be returned or exchanged once opened or used, in compliance with Saudi health and hygiene regulations.<\/p><ol start=\"3\"><li><strong> Refunds<\/strong><\/li><\/ol><p>We provide refunds in the following cases:<\/p><ul><li>If the product arrives damaged during shipping, or<\/li><li>If the product received is different from what was ordered.<\/li><\/ul><p>You may choose between two refund methods:<\/p><p><strong>Method: Original Payment Method<\/strong><\/p><ul><li>Refunds will be issued back to the same payment method used at purchase.<ul><li>Credit\/Debit Cards: Refunded to the same card.<\/li><li>Tabby\/Tamara: Refunded via the respective service.<\/li><\/ul><\/li><li>Refund processing time: <strong>10\u201314 working days<\/strong> (depending on your bank or payment provider).<\/li><\/ul><p>\u26a0 Delivery fees are <strong>non-refundable<\/strong>.<\/p><ol start=\"4\"><li><strong> Exchanges<\/strong><\/li><\/ol><ul><li>If you prefer an exchange instead of a refund, we will arrange a replacement for you at no extra cost (for eligible cases).<\/li><li>The courier will collect the original item within <strong>2 working days<\/strong> of your request.<\/li><\/ul><ol start=\"5\"><li><strong> Processing Time<\/strong><\/li><\/ol><ul><li>Once the item is collected and inspected, a refund or exchange will be processed.<\/li><li>Refund vouchers are typically issued <strong>within 48 hours<\/strong> of receiving the returned item.<\/li><\/ul><ol start=\"6\"><li><strong> Order Cancellation<\/strong><\/li><\/ol><ul><li>Orders can be cancelled <strong>before shipping<\/strong> by contacting us immediately at:<br \/>\ud83d\udce7 <a href=\"mailto:support@areejalarab.online\"><strong>support@areejalarab.online<\/strong><\/a> \/ <a href=\"mailto:info@areejalarab.online\"><strong>info@areejalarab.online<\/strong><\/a><\/li><li>If the order has already been shipped, cancellation will not be possible. In such cases, you may request a return after receiving the order (as per the rules above).<\/li><\/ul><p>\u26a0 If you refuse to receive your order or fail to respond to the courier, your account may be restricted from using <strong>Cash on Delivery (COD)<\/strong> for future purchases.<\/p><ol start=\"7\"><li><strong> Quality Check for Fragrances<\/strong><\/li><\/ol><p>If you face issues related to the fragrance quality or longevity, the product may be returned to us for inspection.<\/p><ul><li>If a quality issue is confirmed, we will issue a refund or exchange.<\/li><li>If no issue is detected, the item will be shipped back to you, and no refund will be issued.<\/li><\/ul><ol start=\"8\"><li><strong> \u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/strong><\/li><\/ol><p>For returns, exchanges, or inquiries, please contact our support team:<\/p><p><strong>Al Tasheer Mena Company<\/strong><br \/>\ud83d\udce7 <a href=\"mailto:support@areejalarab.online\"><strong>support@areejalarab.online<\/strong><\/a><br \/>\ud83d\udce7 <a href=\"mailto:info@areejalarab.online\"><strong>info@areejalarab.online<\/strong><\/a><br \/>\ud83c\udf10 <a href=\"https:\/\/areejalarab.online\/ar\/\">www.areejalarab.online<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49542d9c e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"49542d9c\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Exchange Policy \u2013 Areej Al Arab Effective Date: 17-09-2025 At Areej Al Arab (owned and operated by Al Tasheer Mena Company), customer satisfaction is our top priority. We aim to provide you with high-quality products and smooth service. If for any reason you are not fully satisfied with your purchase, you may return [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":25,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":7263,"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/pages\/187\/revisions\/7263"}],"wp:attachment":[{"href":"https:\/\/areejalarab.online\/ar\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}