FAQ

We want your shopping experience with Areej Al Arab (Al Tasheer Mena Company) to be simple, transparent, and worry-free. Below are answers to the most common questions about shopping with us.

1. General Terms & Conditions

Q1. Who operates Areej Al Arab?
Areej Al Arab is operated by Al Tasheer Mena Company, based in Saudi Arabia.

Q2. Who can shop on Areej Al Arab?
Anyone aged 18 or older with a valid shipping address can place an order.

Q3. Are product prices inclusive of VAT?
Yes, all prices include VAT (if applicable). Shipping charges are shown separately at checkout.

Q4. Can prices or promotions change?
Yes, promotions, discounts, or prices may change without prior notice.

2. Ordering

Q5. How do I place an order?
Simply browse our website www.areejalarab.online, add items to your cart, and checkout securely.

Q6. How do I know my order is confirmed?
You’ll receive an order confirmation email/SMS once your payment is processed.

Q7. Can I cancel my order?

• If your order is not yet shipped, you can cancel by emailing support@areejalarab.online.
• If already shipped, you cannot cancel but may return after delivery (see Return Policy).

3. Shipping & Delivery

Q8. Where do you deliver?
We deliver across Saudi Arabia and selected international destinations future.

Q9. How long does delivery take?

• Within KSA: 2–5 working days

Q10. What are the shipping charges?
Shipping charges depend on your delivery location and will be shown at checkout.

Q11. What if my package is delayed?
We’ll notify you of any delay and provide tracking details.

4. Payments

Q12. What payment methods are accepted?

• Credit/Debit Cards (Visa, MasterCard, Mada)
• Tabby / Tamara (Buy Now, Pay Later)
• Cash on Delivery (COD) – available only in KSA

Q13. Is Cash on Delivery always available?
COD is available only for certain orders. Repeated refusal to accept COD orders may restrict future COD usage.

5. Returns & Exchanges

Q14. What items can I return?
You may return products if they are:

• Damaged/defective,
• Wrong item shipped, or
• Not as described.

Q15. What items cannot be returned?

• Opened/used makeup, skincare, and personal care items
• Items without original packaging/labels
• Sale/clearance items (unless defective)

Q16. How do I request a return?
Contact us within 24 hours of receiving your order:
📧 support@areejalarab.online

Our courier will collect the item from you.

Q17. Do I get a refund or exchange?
You can choose:

• Refund → to your original payment method (10–14 working days)
• Store Credit → instant voucher for your next order
• Exchange → replacement item at no extra cost

Q18. Are delivery charges refundable?
No, shipping/delivery charges are non-refundable.

6. Perfume & Fragrance Policy

Q19. Can I return perfumes?
Yes, but only if there is a quality issue (e.g., broken bottle, damaged packaging, or proven authenticity problem).

Q20. What if I don’t like the fragrance?
Fragrance preference is subjective. If unopened, perfumes may be returned within 24 hours. If opened and used, they cannot be returned unless defective.

7. Refunds

Q21. How long does a refund take?

• Bank/Card → 10–14 working days
• Tabby/Tamara → as per their terms
• Store Credit → issued within 48 hours

Q22. How will I know my refund is processed?
You’ll receive an email confirmation once your refund or credit voucher is issued.

8. Customer Support

Q23. How can I contact you?
📧 support@areejalarab.online
📧 info@areejalarab.online
🌐 www.areejalarab.online